Industry Thought Leadership
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The Need for Speed
03/31/2011
By James T. Brown, Ph.D., president, SEBA Solutions, Inc.
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There is nothing wrong with speed when a system is designed for it. I had a harrowing taxi ride in Germany on the autobahn. The ride was uncomfortable not because of the very high speed, but the condition of the dilapidated taxi I was riding in. [...] -
Seeking Business Partners
08/03/2010
Picking partners in life is a commonplace and expected action. We often take this for granted. Selecting the “right” partners is an altogether different matter that is often bungled. Whether a business partner, a spouse, a roommate, or a supplier, these decisions often seem good at the time but turn out differently than we expect. [...]
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Can We Build Customer Relationships?
07/06/2010
That ole neighborly feeling seems to be drifting away on some days. WE used to know our neighbors well, sometimes too well. “When we were kids,” is a common nostalgic phrase we often express now. “Can Johnny come out and play?” was a phrase all kids knew. Today, it’s possible that in many places that [...]
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Business Building Depends on Good Information
06/08/2010
Owners and Operators have been doing a lot of self-evaluation during the past two years. Many are rethinking how they operate from the ground up. At this point, it may be good to start thinking about ways to build up businesses. This takes a certain mentality or outlook. Most car care business owners are fairly [...]
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Quantum Innovation
03/11/2010
We hear many “experts” throwing around advice about how to make car care facilities more profitable through innovation. We hear many of those same “experts” spouting off about innovation that will make a business sustainable. All this advice is appreciated, I am sure of that. Sharing ideas and successful solutions helps all of us. But, [...]
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Anonymous?
03/11/2010
To many car care business owners, their customers are anonymous. They drift into a wash site every few weeks, a greeter says hello but doesn’t know their name or address. They graze through a lobby while their car is being washed and unless they pay by credit card they remain anonymous. A thinly trained clerk [...]
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